How
do you receive documents and return the data?
Saitech strictly controls access to your source
documents and the data.
For most projects, the source documents are
first scanned to TIF images and saved on CD media. For small volumes or
projects requiring fast turnaround, the TIF images are sent via the Internet
for offshore processing.
For larger volumes or projects with longer
timelines, the source paper documents or the CDs are sent to us via common
carriers such as FedEx and Airborne. Data is returned in computer file formats
via e-mail or FTP or, if required, sent by the carrier on CD, tape or other
media.
How
do you handle any problems that occur during the project?
Problems can and often do occur when the
production is under way. The most frequent problem is that some of the source
documents cannot be read accurately or do not conform to the data
entry/indexing rules.
We send a regular progress report to client's
representatives in the United States or the United Kingdom. A part of the
report contains the list of problems. The client's representatives is
responsible for getting the answers quickly, making decisions based on prior
work with the client or getting in touch with the customer to discuss how the
problem can be best resolved. The goal is to answer questions quickly to keep
the project on schedule.
Many a time, the source documents contain images
of a poor quality. We help the client in finding the problems by providing a
list of such illegible images or the illegible parts of an image. The client’s
staff is then able to examine the problems and supply the correct data. Another
strategy is to enter a code for such illegible data. The customer can then
search the database of illegible codes and make the needed corrections.
Contact
us via email or post
the Request
for Quote (RFQ) Form
for a quick answer on how we can work with you to fulfill your Data
Conversion/Data Entry needs.
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